Tesla Superchargers Top Customer Satisfaction Rankings for Third Year in a Row

Once again, Tesla’s Supercharger network has secured the top spot in customer satisfaction, as per the J.D. Power ES EVX Public Charging Study. This marks the third consecutive year of Tesla’s dominance in the DC fast charger segment, showcasing the significant gap in reliability and user experience between Tesla’s ecosystem and other public charging infrastructures.

The latest study reveals a concerning trend for the industry, with a decline in satisfaction levels at non-Tesla public fast-charging networks.

…one in five charging attempts fails for non-Tesla users

Key Findings

Tesla’s Supercharger network achieved a score of 709 out of 1,000 in the DC Fast Charger segment, outperforming competitors like ChargePoint (619), Electrify America (601), and EVgo (579). The industry average stands at 654, with standout performance from Red E (668) despite having a smaller number of chargers.

In addition, Tesla excelled in the Level 2 charging category, with its Destination Chargers and Wall Connectors leading with a score of 661.

Insights from the Study

DC Fast Charging

Level 2 Charging

Challenges in the Industry

While Tesla continues to excel, the public charging industry faces a crisis of confidence, with a significant drop in overall satisfaction levels for DC fast charging. The primary issue driving this decline is reliability.

One in five charging attempts fails for non-Tesla users, leading to frustration and hindering EV adoption.

The high failure rate, coupled with challenges in charger availability and payment systems, poses a major obstacle for EV drivers.

Validation of NACS Standard

The study also highlights the success of the industry’s shift to Tesla’s NACS standard, with chargers equipped with NACS plugs surpassing CCS counterparts in customer satisfaction, even on non-Tesla networks.

This validation reinforces the belief in NACS as a superior physical standard, offering a more user-friendly and reliable connection. However, while the plug plays a crucial role, Tesla’s integrated network monitoring and seamless user experience continue to set the benchmark for the industry.

Ultimately, a combination of an efficient plug and a reliable network is essential for an optimal charging experience. Tesla’s approach demonstrates the importance of real-time monitoring and user-centric design in shaping the future of public charging infrastructure.