Tesla has recently introduced a new feature in its app that allows drivers to report issues at Supercharging locations, even when they are not actively charging. This update, available in Tesla App version 4.39.0 or later, enables users to report non-charging issues such as snow blocking access, cracked equipment, vandalism, or overflowing trash. Max de Zegher, Tesla’s Director of Charging for North America, highlighted the importance of customer feedback in improving Supercharger site maintenance.
In addition to this reporting feature, Tesla Charging has also announced that drivers can now easily identify Supercharger locations with trailer-friendly stalls. By tapping on the Supercharger pin in the app, trailer-compatible locations will be prioritized in the list, making it convenient for drivers towing trailers to plan their trips. This new feature aims to enhance the overall experience for Tesla drivers who require trailer-friendly charging options.
Tesla’s Supercharger network boasts an impressive uptime of 99.95%, setting it apart from other charging networks in terms of reliability and efficiency. With automated systems in place to monitor charging performance and detect issues, coupled with the ability for users to report site-specific concerns, Tesla is continuously striving to enhance the Supercharger experience for its customers.
Overall, these updates reflect Tesla’s commitment to innovation and customer satisfaction within its charging infrastructure. By leveraging technology and user feedback, Tesla continues to set the standard for electric vehicle charging networks, providing drivers with a seamless and reliable charging experience.