Tesla has recently introduced a new AI-powered support tool within its mobile app, providing owners with a streamlined way to receive answers to their product-related queries without the need to contact customer service. Known as “Tesla Assist,” this feature can be accessed by navigating to the app’s menu and clicking on the question mark icon in the top-right corner.
With Tesla Assist, users can input a wide range of questions covering various topics such as vehicle specifications, maintenance details, and instructions on utilizing specific in-app features. For instance, if you’re considering changing the tires on your Model Y, you can simply ask Tesla Assist about the size and brand of tires that originally came with your vehicle. This tool is designed to address general support inquiries across Tesla’s product lineup, catering to both experienced owners and new buyers alike.
While Tesla has not officially confirmed whether the AI backend powering Tesla Assist is Grok, the conversational chatbot developed by Elon Musk’s AI startup xAI, the timing of this release is noteworthy. Just recently, Tesla began integrating Grok into its vehicles with the 2025.26 software update, enabling drivers to interact with the AI assistant directly from their car’s infotainment system.
The inclusion of Tesla Assist in the mobile app suggests a move towards a unified AI support experience across all platforms. Although it remains unclear whether these two systems will eventually merge, the introduction of this app-based assistant offers a convenient way for Tesla owners to obtain prompt and accurate information while on the go.
Overall, Tesla’s implementation of Tesla Assist demonstrates the company’s commitment to leveraging AI technology to enhance customer support and streamline the ownership experience. By providing users with a user-friendly platform to access information and assistance, Tesla continues to set the standard for innovation in the automotive industry.