Social media has become the primary platform for customers to provide direct feedback to companies. Whether it’s to express dissatisfaction or praise for a product or service, social media allows for a wider reach and immediate interaction with the companies. Recently, a Tesla enthusiast, Gali, took to social media, specifically Elon Musk’s platform, to request additional options for Tesla’s Full Self-Driving (FSD) feature. Gali expressed his concern that the current implementation of FSD is too aggressive, with rapid acceleration, sudden lane changes, and jerky turns. While he acknowledged that the car is not driving unsafely, he felt that the driving…
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